Posts in Category: Work

You got the job! Want to know how to succeed?

Congratulations! You submitted your awesome resume, aced the job interview, and now you’ve got the job! Wanna know how to keep your job? Don’t suck at it. Here are a few tips to get you started.

  • #behappy. These days there are literally tens of thousands of memes and books and posters about having a great attitude but, oddly, I still know lots of people with shitty attitudes. Listen, there are countless resources on how not to have a shitty attitude, so if you have a shitty attitude, get a clue. Stat.  An awesome attitude is everything but it’s more than everything at work. Bosses love employees with great attitudes.
  • Smile. A lot. Chances are if you’re smiling, people will think you’re happy. I’ll give you an example; we have a woman on our team who I’ve never seen have a bad day. In the 18 months she’s been with us, she’s shared that her life is less than perfect but she is always smiling. She’s always professional, she’s always at work, she’s always doing what she’s supposed to be doing (and then some), and she’s never had a bad day at work. That, my friends, is what being a professional is all about. So, no matter how shitty your situation is at home or anywhere else, when you come to work act like it’s the best shit in the world.
  • “Is there anything else I can do?” Even if you don’t want to do anything else, just ask. If you’ve taken my advice and you’re smiling a lot and have an awesome attitude, if you ask your boss if there’s anything else you can do she’ll probably say no because she loves you! Or, if she gives you something else to do it’s because she wants to give you more responsibilities because she wants to grow you! Asking if you can do anything else makes you look like a boss because you’re being a team player and everyone loves a team player. Want job security? Ask if there’s anything else you can do.
  • Don’t. Have. Issues. Please. Employees that are issues-prone are employees no employer wants. Employees with issues call out sick all the time. They come in late all the time. They don’t do their job well because they’re distracted because of their issues. They are always the center of (negative) attention. They think their issues will make up for their lack of performance so they don’t get their issues under control.  Want job security? Make sure when you’re at work you are issue free, whether you actually are or not. #nodrama
  • Avoid pointing out everything that’s wrong. Five words: be your company’s biggest fan. Or…
  • Find a company where you can be their biggest fan. If you don’t believe in your company, your company’s products, your company’s vision or mission statement, or your boss, you are taking away an opportunity from someone who will. In other words, if you aren’t on board, get off the ship. No one wants an employee who acts like they’re all in and then as soon as the boss walks away starts talking smack about how much the place sucks, how much they hate the boss, how bad the products suck, how much they hate the customers, etc. If you are doing that then you shouldn’t be at that company. Period. I don’t care if there aren’t any jobs out there, if you’re making tons of money, if you’re in line for a promotion; if your attitude about your company suck, then your performance sucks. And, if your performance sucks then your company will be perceived as sucky. You have to love your company, what it stands for, what it sells, what it aims to be. You have to love it and believe in it so much that when its shoulders sag, you’re there to build it back up and remind if of how awesome it is, or how it’s going to get awesome again. If you want job security, be your company’s biggest cheerleader. Let your boss hear you cheering from the sidelines when there are 3 seconds left in the 4th quarter and he or she is about to kick a field goal for the win.

Here’s to not sucking at work!

Ace the interview with these 3 tips!

You submitted your cover letter and your resume and you finally got the call; they want to interview you! Now what?? Don’t panic. Here’s what an interview that doesn’t suck looks like from beginning to end:

Your outfit

No matter how stylish, edgy, cool, or awesome the salon, unless there are poles in the floor, a bouncer, velvet ropes, and dollar bills flying through the air, do not dress like a stripper. Before everyone gets offended, being a stripper is a legitimate, money-making job, but there’s this thing in the work world called “dress for the job you want.” That means, if you want to be a super stylish, edgy, cool, awesome stylist, dress like one. If you want to be a stripper, dress like one. It’s pretty simple. “What should I wear, Heather?” Great question. Anything that is clean, unwrinkled, stylish, and doesn’t smell like cigarette smoke or food or anything other than clean clothes. Black is an industry standard and a color you can’t go wrong with (and, p.s., you can buy it in volumes at Kohl’s for dirt cheap in their clearance section). A cute, shrunken jacket paired with a black wife beater or tee shirt, black coated jeans, with black boots or flats is always a cute look. Not into the coated jeans? Pair it with a black pencil skirt and pattered tights. Most important, make sure your hair, makeup, and nails are on point. The salon industry is the fashion industry. Look the part.

The audition

Interviewing for a job is like auditioning for a TV show or a movie; go in there and give them your very best. That means smile, give a firm handshake (not a wussy, sucky, dead fish handshake, or that weird, wussy handshake that looks like you expect them to kiss your hand or something – so weird), lots of eye contact, and speak clearly and articulately. Rehearse if you need to. Ask a friend, a parent, or a trusted mentor to ask you some interview questions and then rehearse your answers. There is nothing wrong with being prepared. In fact, there’s everything RIGHT with being prepared. When we’re hiring, if someone comes in prepared, polished, and on-point, we’re interested. Want the job? Be that person.

Come in with a list of your own questions. “What kind of questions, Heather?” Great question. Questions like this: What are the qualities of the ideal assistant (or, whatever position you’re applying for)? Will I be interviewing with other team members? Who makes the final hiring decision? What does a typical day look like? Can you describe it? What made you decide to open your own salon? What keeps you inspired? Do you have a favorite industry icon? If you had to start your career over, what would your now-self tell to your then-self to focus on? By asking questions like that instead of, “How much am I going to make? Am I going to get tipped out? Can I take off the week of Thanksgiving to travel with my parents? Can I leave early? Am I expected to stay even if all the clients are gone and I’m done? When will I get my own chair?” When you ask the salon owner or manager about their career, their inspiration, you’re showing them that you’re not a selfish, suck employee. You’re building rapport, developing trust and relationship, and letting them know that you are a career driven, interested, team member. People enjoy talking about themselves and their successes – especially successful people – but most people don’t want to appear like their bragging. So, by asking someone about their success, you’re giving them permission to brag and to feel good about their accomplishments. #winning

After the interview

Make sure you send a real, handwritten thank you card to whoever you interviewed with that says something like this: Thanks for taking time out of your busy schedule to meet with me. I really enjoyed our conversation, and getting to learn more Salon Blah Blah and how it came to be was truly inspiring. Please keep me in mind if any opportunities become available at Salon Blah Blah. I would love to be a part of your amazing team. Warm regards, Your namn this world of digital, nothing sets a candidate apart like receiving a gorgeous Papyrus card (you can find them at Target) with a handwritten note inside. You’re welcome.

Here’s to getting the job and not sucking at it!

How not to have a sucky resume

So, how many of you didn’t suck this week at work because of what you learned here last week? Hopefully, all of you. This week we’re gonna go over how to put together a kick ass, un-sucky resume. Ya ready?

Accurate contact information

“What does that mean, Heather?” Accurate contact information means your current telephone number, your current address, and an email address that you actually open and read. “But, Heather, I have like five email addresses that I made when I was like eleven. They’re all filled with spam and I can’t remember the passwords anyway.” I know, I know, so don’t give them those email addresses. Instead, go to www.google.com and create a gmail account that you use only for job searches. It should be your firstname.lastname@gmail.com, period. If that is taken, do your lastname.firstname@gmail.com, or firstnamelastnamecareersearch@gmail.com (that should work). Just make sure it’s profesh, easy for someone else to type, and you check it every day. If you don’t want this email address to go to the email cemetery (the place where all the unused email addresses go after they’re filled to the brim with spam), don’t use it for online shopping, in store shopping, school, friends, or anything other than your job searches.

Let’s move on to your telephone number. Obviously, the number you put on your resume should be a telephone number where you can be reached easily – ie. your cell phone number. Make sure a.) that your voicemail message is a professional one, and b.) that if you don’t recognize the number but you answer it anyway, you answer it like a nice, normal person, not someone who sounds caught off guard, suspicious, or otherwise unfriendly. “What do you mean, Heather?” I’m so glad you asked. Allow me to provide examples of voicemail messages that suck:

Brrrrrrrrrrrrrringgggg: Voicemail picks up (latest pop song playing in the background is the first thing heard) then “Whut up? This is Alexis. Can’t get to the phone. Leave your number and I’ll call you back.”

Brrrrrrrrrrrrringgggg: Voicemail picks up (gritty, low voice) “Yoooo. Can’t talk. Leave them digits and I’ll holla back.”

They are both examples of unprofessional voicemails. I’m not saying you have to sound like your mom or some corporate drone, but sound like you want the job. Now, on to how-to answer the phone when you don’t recognize the number without sounding like you’re trying to screen your calls, avoid a bill collector, or afraid it’s your baby daddy’s new girl: “Hello!” Yup. It’s that simple. Just say hello in a friendly, happy voice. They’ll ask to speak to you and if it’s the job you’ve been waiting to hear from, you’ll sound happy and upbeat, possibly even excited, and they’ll hear that enthusiasm in your voice. And, if it turns out to be the bill collector you’ve been trying to avoid, you can pretend you’re not yourself (“This is her sister, she can’t get to the phone.”) or, if it’s your baby daddy’s new girl, you can go from nice to nasty in a hot second. #problemsolved

Your Education

Here’s where you can connect all the awesome things you did in school to the job you’re seeking. Oh, wait, you didn’t do anything awesome in school? No worries – we’ll cover that in a later post. When putting together your resume, make sure you put your most recent education first. Now, I’m not talking about recent certifications or non-credit classes. I’m talking about official education; high school, college, beauty school, technical school, etc. Here’s an example:

Pulse Beauty Academy, Downingtown, Pennsylvania 2013 to 2014 Graduated: Diploma (received license from PA State Board of Cosmetology after passing both theory and practical exams in October of 2014)

Bishop Shanahan High School Downingtown, Pennsylvania 2010 to 2013 Graduated: High School Diploma

The most recent education is listed first with the credential received. The education prior to the most recent is listed after with the credential received. “But, Heather, I didn’t finish college. How am I supposed to put that on my resume without looking like I suck?” That’s a great question. If you attended college (or, any other school after high school) put the name and address of the school in the same format I did above but where the word graduated is put studied instead, and list the subjects you studied or the degree you were working toward. Then during your interview you can explain why you didn’t complete your degree. “But where do I put the classes where I received a certification?” Another great question. Certifications can go directly after the education heading and education content under its own heading: Certifications. K? Cool.

Your work experience

Oh, man, this is where a lot of resumes fall apart and really start to suck which really sucks because this is where your resume really needs to shine. “What do you mean, Heather?” Let me give you an example. Most people just list the tasks they were required to do at their job: sweep floors, greet customers, file, answer phones. “But, Heather, I wasn’t the CEO. I was the cashier and the stock person.” I get it, but was that all you were? Think back and answer the following questions: Did you smile? Did you help customers pick out costumes? Did you provide excellent customer service? Did you sweep the store in between customers? Did you Windex the door and windows when it was slow? Did you ask your boss for extra responsibilities? Did you come in when you weren’t scheduled if they asked you? Did you go above and beyond? (P.S. Pay attention here because this is where a superstar will stand out from someone that sucks because this is where a superstar will share all the ambitious, outgoing, kind, helpful, things they did while on their last job.) And, if you didn’t do any of these awesome things at your last job (or, your current one) then a.) you suck, and b.) at least now you’ll know how to shine on the job. You’re welcome.

Formatting your resume

Make it easy to read, don’t make it a cluster, and put it on nice paper (heavy stock). If you’re still not sure about what a great resume should look like, check out some sample resume websites like this one. Remember, you don’t have to be a corporate drone to get a job but, unfortunately, being super creative can sometimes come off as unprofessional. Finding the happy medium is sometimes the toughest part. If you want to know if your resume sucks, feel free to email me a copy of yours and I’ll let you know.

Here’s to another week of not sucking at work!

There’s no K in success.

Growing up can be both awesome and sucky. It’s awesome because you can do what you want, when you want; and it sucks because you have to pay your own bills and work pretty much every day. Ah, the double edged sword of young adulthood. There are ways, however, that growing up can be more awesome than sucky and that’s what this series is going to be about – how not to suck in your professional life.

Your professional life can’t suck if you don’t have a job. Want to know how to get the job you want? Here’s how – show up. Really! 90% of the young people who say that they want a job and that they’ll “stop by to fill out an application,” never show! Then the ones that do show, often show up smelling like a stale cigarette, dressed unprofessionally, with their cell phone pinging away in their pocket or purse. (*Side note: I’m as obsessed with my cell as the next person but there’s a time and a place, kids, and this is the “how to get the job” part. You might not like everything I have to say but trust me, if you want the job you’ll listen.)

Live by the Boy Scout motto: Always be prepared. If you want the job show up, show up early, and show up fresh. Do you hair, put on some makeup, wear something stylish but make sure it’s appropriate (if it’s something Kim Kardashian would wear, don’t wear it); we’re in the beauty industry so the expectation is that you’re going to be stylish, not whorish, so be mindful of skirt length and boobage if you’re a chick (not shorter than your fingertips when you hang your arms at your sides) and if you’re a dude, make sure your pants aren’t wrinkly, your hair looks polished and your scruff looks intentional.  Not sure what the difference is? Google it. Stat. Or, ask someone. People in the salon industry notice details.

Speaking of details, know what else people will notice? When you ask them for a pen to fill out the application you came to fill out. Make sure you bring a pen with you. But I’m bringing my resume, Heather, so I won’t have to fill out an application. You have a resume? Awesome! Bring the pen anyway. Human resources says that employers have to have an application on file. For those of you without a resume, no worries – we’ll go over resumes in my next post – but in the meantime, type up a quick bio about your achievements and activities as they relate to the job you’re applying for. Highlight clubs you belonged to, previous jobs you’ve had and the awesome things you did while you were there, your GPA, honors programs, volunteer work, community service – kidding – don’t share your community service experience unless asked. Make sure you include your contact information and make sure it includes the following:

  • An email address that you actually look at regularly – nothing sucks more than trying to email a person and the email they give you comes back undeliverable or the person doesn’t respond. “Oh, I never look at that email. I’ve had it since I was in like seventh grade.” The screen name xxbeiberbabyforlifexx@aol.com didn’t give it away at all. Create a simple gmail address with your firstname.lastname@gmail.com. And, make sure you check it. Almost as much as you check Instagram.
  • A cell phone number with your voice on the message – when a hiring manager is trying to call a candidate for a job and gets a voicemail with the generic, robotic voice, “You have reached six, one, zero…” they might be reluctant to leave a message. After all, what if isn’t the candidate? Update your voicemail with a professional message. You don’t have to sound like a stick in the mud but at least let the person calling know that it’s your phone.
  • Your Facebook page if you’ve created a job search, semi-professional page – there’s nothing worse than a Facebook page that is filled with garbage (you know the kind I’m talking about). If you’re information is public than make sure, while you’re job searching, that it’s cleaned up. If you want it to remain trashy, mark it private or make sure the friends or family members you have on your site that post tons of inappropriate stuff are made private/blocked. A semi-professional Facebook page allows you to post images of the work you’ve done as a student (or, stylist) and functions as a great marketing tool.

Now that you have the basics covered, print your bio on nice paper (not copy paper, yuck), get out there and start putting in applications. Next topics will include how to build a resume that doesn’t suck and how not to suck in an interview.

Here’s to not sucking at work!

Is 21st century stress causing you to live a lie?

McGraw-Hill Concise Dictionary of Modern Medicine defines denial as this: a primitive ego defense mechanism by which a person unconsciously negates the existence of a disease or other stress-producing reality in his environment by disavowing thoughts, feelings, wishes, needs, or external reality factors that are consciously intolerable. In other words, a person pretends that a situation that is happening in their lives isn’t really happening at all. Oddly enough, however, the very mechanism people in denial use to protect themselves is the very thing that prevents them from actually helping themselves.

Considered one of the most primitive of the defense mechanisms and one of the most frequently used by individuals with an undeveloped, or immature, ability to cope with reality, denial is also usually accompanied by regression (“If I don’t think about it, it’s not real.”) and people existing in a constant state of denial and regression can pay a high price mentally, emotionally, and socially. With such harmful repercussions as a result, why do people choose to exist within these mechanisms? Sigmund Freud, the armchair psychologists psychologist, claimed that in order to reduce feelings of anxiety, human beings are driven towards rationalizationSaul McCloud, a teaching assistant at the University of Manchester, concurred stating that rationalization is the cognitive distortion of “the facts” to make an event or an impulse less threatening, or to protect the person’s self-esteem. It’s the conversation that plays out like this:

“My husband (or wife) does this (or that) behavior (or thing) repeatedly and makes me (or our family, himself, herself) look bad not because he (or she) doesn’t love me (or our family, himself, herself) but because (insert lame, overused excuse here).”

If you, or someone you know, lives in denial, you’ve heard statements similar to that one that may be about the person’s job, their family, their friends, their kid’s friend’s parents; however, most people, when making excuses like that for themselves, rationalize on a fairly conscious level. McCloud had this to say about those individuals, “For many people, with sensitive egos, making excuses comes so easy that they never are truly aware of it. In other words, many of us [they] are quite prepared to believe our [their] lies.” Sounds like a recipe for disaster for the friends and family who aren’t prepared to believe the lies. So, what are they to do when confronted with the denial and rationalization of a loved one or colleague? It’s an area where, according to another mental health professional, they had better tread lightly.

Michelle Aycock, a licensed psychotherapist and contributor for the Savannah Morning News, wrote about the impact of denial on relationships in a recent online article. Highlighting the difficulties of having a relationship with a person in denial because of the inability to confront the individual (due to the fear of repercussions), she had this to say, “Some people enjoy floating down the river of denial.”  In other words, you can confront a person living in denial until you’re blue in the face but the only reaction you will most likely get is continued denial (“Your face isn’t blue at all, it’s red.”). She offers the following advice for dealing with a person using denial as a chronic coping mechanism:

Don’t try to take on or fix their problems. As difficult as it may be, let them deal with the consequences of choosing to live in denial however bad.

And for the person living in denial, she offers this:

If people are telling you you have a problem, then you probably have a problem. 

Is there any hope for people in relationships with others living in denial? According to veteran psychologist, Dr. Bev Smallwood, there is. Smallwood wrote in an online post that if the person acknowledges and examines the areas in their life where they haven’t been completely honest and then, with that same honesty, reflects on her suggested activities below, there is hope.

  • Have you been defensive about statements people have made because they hit too close to home?
  • Focus on the things you’ve been trying to ignore; maybe there is some truth in what people have been telling you.
  • Allow yourself to experience your truth but don’t be surprised if you feel sadness, embarrassment, or depression. 
  • Stop procrastinating! Face your issues and make a plan to improve your circumstances. 

Life is not easy and with all of the demands we are faced with in the 21st century, so it’s easy to understand why so many people choose to live in denial. Oftentimes, it’s easier than facing the ugly truth! But if are constantly living in denial because of situations and circumstances in your life that are repeated over and over again, and it’s causing the people around you to a.) not have candid conversations with you about your situations and circumstances because they know you’ll have a melt down, or b.) concur with you and your bullshit because they know you’ll have a meltdown, it might be time to step out of the river of denial and onto dry land.

Beauty Industry Icon Vivienne Mackinder Needs Models ASAP

The International Beauty Show is next week and international salon industry icon and creative genius Vivienne Mackinder needs long hair models from March 8th to the 10th. Interested? Check out the model requirements and casting information then reach out to rebekah@mackinder.com. Hope to see you there!

Personal Mission Statements: Got Yours?

Personal mission statements go hand and hand with goal setting as both offer us the opportunity to begin with the end in mind. Why are they important? The same reason why goals are important – they give us purpose and they provide a framework in which to work. Don’t have a personal mission statement yet? Use the following questions to get you started on what can be a fun (and revealing) journey.

  • Who are you? Write down some words that you would use to describe you (kind, funny, outgoing, driven), then write down some words that others would use to describe you (innovative, inspirational, focused, patient).
  • What do you do? Or, what do you want to do? Write it down.
  • When are you doing what you’re doing? Now? In the future? Write it down.
  • Where are you doing what you’re doing? At home? At work? In your marriage? In your family? With friends? The public? At a homeless shelter? A dog rescue? Visualize and write it down.
  • Why are you doing what you’re doing? To create world peace? To inspire others? Visualize, clarify, and write it down.

Okay, so when you’re finished, you’re going to have a bunch of words, ideas, and sentences that you’re going to have to put together. Don’t let it overwhelm you – I’ll share an example of how my personal mission statement evolved from a page of scribbled notes to this (and, p.s., it’s still not finished):

I am a mom, a wife, a daughter, a sister, a friend. My legacy will be one of personal integrity, hard work, enthusiasm for life, and love and service for others. At work and at home, with family and with friends, my interactions with others will bring real and lasting personal value. I will achieve this through meaningful conversations, heartfelt listening, genuine care, and God-inspired servitude.

It’s still a work in progress, for sure, but I can use it as a guide (or, reminder when things get crazy) to make sure that what I’m putting my energy into every day is in alignment with what I want for my life and for the lives of those around me.

Okay, now it’s your turn. This weekend, grab a pen and paper, brew a pot of coffee, and get your personal mission statement started. Remember that it’s a living document and will change so don’t stress if it doesn’t turn out the way you want it your first time around. I’d love to hear how you make out though; so, if you get it finished, feel free to share it here!