Posts Tagged: business owner

You got the job! Want to know how to succeed?

Congratulations! You submitted your awesome resume, aced the job interview, and now you’ve got the job! Wanna know how to keep your job? Don’t suck at it. Here are a few tips to get you started.

  • #behappy. These days there are literally tens of thousands of memes and books and posters about having a great attitude but, oddly, I still know lots of people with shitty attitudes. Listen, there are countless resources on how not to have a shitty attitude, so if you have a shitty attitude, get a clue. Stat.  An awesome attitude is everything but it’s more than everything at work. Bosses love employees with great attitudes.
  • Smile. A lot. Chances are if you’re smiling, people will think you’re happy. I’ll give you an example; we have a woman on our team who I’ve never seen have a bad day. In the 18 months she’s been with us, she’s shared that her life is less than perfect but she is always smiling. She’s always professional, she’s always at work, she’s always doing what she’s supposed to be doing (and then some), and she’s never had a bad day at work. That, my friends, is what being a professional is all about. So, no matter how shitty your situation is at home or anywhere else, when you come to work act like it’s the best shit in the world.
  • “Is there anything else I can do?” Even if you don’t want to do anything else, just ask. If you’ve taken my advice and you’re smiling a lot and have an awesome attitude, if you ask your boss if there’s anything else you can do she’ll probably say no because she loves you! Or, if she gives you something else to do it’s because she wants to give you more responsibilities because she wants to grow you! Asking if you can do anything else makes you look like a boss because you’re being a team player and everyone loves a team player. Want job security? Ask if there’s anything else you can do.
  • Don’t. Have. Issues. Please. Employees that are issues-prone are employees no employer wants. Employees with issues call out sick all the time. They come in late all the time. They don’t do their job well because they’re distracted because of their issues. They are always the center of (negative) attention. They think their issues will make up for their lack of performance so they don’t get their issues under control.  Want job security? Make sure when you’re at work you are issue free, whether you actually are or not. #nodrama
  • Avoid pointing out everything that’s wrong. Five words: be your company’s biggest fan. Or…
  • Find a company where you can be their biggest fan. If you don’t believe in your company, your company’s products, your company’s vision or mission statement, or your boss, you are taking away an opportunity from someone who will. In other words, if you aren’t on board, get off the ship. No one wants an employee who acts like they’re all in and then as soon as the boss walks away starts talking smack about how much the place sucks, how much they hate the boss, how bad the products suck, how much they hate the customers, etc. If you are doing that then you shouldn’t be at that company. Period. I don’t care if there aren’t any jobs out there, if you’re making tons of money, if you’re in line for a promotion; if your attitude about your company suck, then your performance sucks. And, if your performance sucks then your company will be perceived as sucky. You have to love your company, what it stands for, what it sells, what it aims to be. You have to love it and believe in it so much that when its shoulders sag, you’re there to build it back up and remind if of how awesome it is, or how it’s going to get awesome again. If you want job security, be your company’s biggest cheerleader. Let your boss hear you cheering from the sidelines when there are 3 seconds left in the 4th quarter and he or she is about to kick a field goal for the win.

Here’s to not sucking at work!

Ace the interview with these 3 tips!

You submitted your cover letter and your resume and you finally got the call; they want to interview you! Now what?? Don’t panic. Here’s what an interview that doesn’t suck looks like from beginning to end:

Your outfit

No matter how stylish, edgy, cool, or awesome the salon, unless there are poles in the floor, a bouncer, velvet ropes, and dollar bills flying through the air, do not dress like a stripper. Before everyone gets offended, being a stripper is a legitimate, money-making job, but there’s this thing in the work world called “dress for the job you want.” That means, if you want to be a super stylish, edgy, cool, awesome stylist, dress like one. If you want to be a stripper, dress like one. It’s pretty simple. “What should I wear, Heather?” Great question. Anything that is clean, unwrinkled, stylish, and doesn’t smell like cigarette smoke or food or anything other than clean clothes. Black is an industry standard and a color you can’t go wrong with (and, p.s., you can buy it in volumes at Kohl’s for dirt cheap in their clearance section). A cute, shrunken jacket paired with a black wife beater or tee shirt, black coated jeans, with black boots or flats is always a cute look. Not into the coated jeans? Pair it with a black pencil skirt and pattered tights. Most important, make sure your hair, makeup, and nails are on point. The salon industry is the fashion industry. Look the part.

The audition

Interviewing for a job is like auditioning for a TV show or a movie; go in there and give them your very best. That means smile, give a firm handshake (not a wussy, sucky, dead fish handshake, or that weird, wussy handshake that looks like you expect them to kiss your hand or something – so weird), lots of eye contact, and speak clearly and articulately. Rehearse if you need to. Ask a friend, a parent, or a trusted mentor to ask you some interview questions and then rehearse your answers. There is nothing wrong with being prepared. In fact, there’s everything RIGHT with being prepared. When we’re hiring, if someone comes in prepared, polished, and on-point, we’re interested. Want the job? Be that person.

Come in with a list of your own questions. “What kind of questions, Heather?” Great question. Questions like this: What are the qualities of the ideal assistant (or, whatever position you’re applying for)? Will I be interviewing with other team members? Who makes the final hiring decision? What does a typical day look like? Can you describe it? What made you decide to open your own salon? What keeps you inspired? Do you have a favorite industry icon? If you had to start your career over, what would your now-self tell to your then-self to focus on? By asking questions like that instead of, “How much am I going to make? Am I going to get tipped out? Can I take off the week of Thanksgiving to travel with my parents? Can I leave early? Am I expected to stay even if all the clients are gone and I’m done? When will I get my own chair?” When you ask the salon owner or manager about their career, their inspiration, you’re showing them that you’re not a selfish, suck employee. You’re building rapport, developing trust and relationship, and letting them know that you are a career driven, interested, team member. People enjoy talking about themselves and their successes – especially successful people – but most people don’t want to appear like their bragging. So, by asking someone about their success, you’re giving them permission to brag and to feel good about their accomplishments. #winning

After the interview

Make sure you send a real, handwritten thank you card to whoever you interviewed with that says something like this: Thanks for taking time out of your busy schedule to meet with me. I really enjoyed our conversation, and getting to learn more Salon Blah Blah and how it came to be was truly inspiring. Please keep me in mind if any opportunities become available at Salon Blah Blah. I would love to be a part of your amazing team. Warm regards, Your namn this world of digital, nothing sets a candidate apart like receiving a gorgeous Papyrus card (you can find them at Target) with a handwritten note inside. You’re welcome.

Here’s to getting the job and not sucking at it!

What exactly is work-life balance when you own your own business?

I went to work for my husband eight years ago when he decided he wanted to open a beauty school and I’m pretty sure that’s when my definition of work-life balance changed. I came from a traditional corporate work background – you know the drill – go to work, do your thing, and at five o’clock, turn it off.  Even with a busy sales career that required extensive travel and life as a single mom, I still managed to maintain a life, one that consisted of riding my horses, exercising, running, and spending time with friends and family.  I read magazines for leisure, cleaned my own house, and on weekends went into the city for dinner with girlfriends. I had a firm grip on my career and my life; the only balance I sought was whether to ride every other day, or run every other day.

While the school was being built, I continued to work at my full-time sales career and worked part-time, recruiting students and giving tours, in the mornings before my day began, in the evenings after work, and on the weekends. It was an exciting time but neither of us noticed the candles burning at both ends, nor did we realize the habits we were creating at the time would haunt us even after the hungry days of being a start-up were long gone. But with every penny we had going into the business, work-life balance really was no longer a corporate buzz-word or water cooler conversation – it was work-work, period. In my mind (and in reality), if I wasn’t selling, we weren’t making money, and if we weren’t making money, we weren’t eating. And, in the beginning, since it was only us and I was responsible for the sales and marketing, and my husband and his business partner were heading up education and operations, if I didn’t work, we literally didn’t eat. Those were lean days, and they ended up lasting years. The fear of failure, of losing our house, of my husband’s business partner losing his house, of us going belly up, gnawed at me every day and at night kept me far from sleep. But every enrollment, every sale, drove me to want another, and then another, not to mention the insane satisfaction and pride I got knowing I was making my husband’s dream a reality.

Steve Toback, a former senior executive in the technology industry (and, probably no stranger to the work-life balance conversation) wrote a brilliant piece on the work-life balance myth and had this to say about my lament, “We stay connected 24×7 because we want to. Nobody’s holding a gun to your head when you answer a call or a text when you’re supposed to be playing with your kids or out to dinner with your better half.  So why do we do it? We love the attention. It makes us feel special. We’re addicted to it. No kidding.” Yeah, Steve, no kidding. But why? Why does working so much make us feel special? When did the latest text or email become the new aphrodisiac? According to Harvard Business Review contributor, Leslie A. Perlow, “Many — if not most — of us are addicted to success. We are successaholics not workaholics. We’re obsessed with work because of the satisfaction we get from the kudos for achievement, not because of some deep-seeded satisfaction from working long hours, as an end in itself. And what this means is that it is the definition of success, not some ingrained personality issue, that is at the source of why we are always on. If this is true, then turning off requires changing what we value in each other, not changing ourselves.” She goes on to share the results of an experiment she conducted where people were applauded for taking time off and shunned for staying plugged in. She concluded that people who appear to be thriving on a non-stop work week are actually thriving on a job well done. I love that story, but what if the judge of the “job well done” is actually the person doing the job? I was beginning to feel like Indiana Jones.

Fast forward eight and a half years, and the business we worked so hard to make successful is just that; yet, my work-is-life mindset vacillates between feast-or-famine and we’re-not-quite-there-yet mentality, choosing to lag behind the business’s obvious success, choosing instead excuses ad nauseam for the countless hours spent on Hootsuite “updating our site” into infinity. Had I trained myself to live in this space of always being “on,” my phone pinging incessantly with emails and text messages? Was my lack of balance excusable in light of the fact that we owned the business and that if it wasn’t successful, our family could lose everything? Or, was I using all of those covers to hide the fact that I am a workaholic and that I’d rather be working than doing pretty much anything else? To make myself feel better, I googled “successful entrepreneurs, work-life balance,” and this is what I found – “If you want to be a successful entrepreneur, there is no such thing as work-life balance.” Thank you, Paul Brown.

So, rather than over think this whole work-life thing, I’m going to a.) go back to my seashore vacation (yes, I’m writing this while on vacation – another sign of a workaholic with zero work-life balance – but, hey, I’m writing it at midnight and everyone’s asleep) and b.) I’m going to follow Steve Toback’s advice, “The next time you hear yourself complaining about how little time you have or your lack of work-life balance, try this instead. Think about your priorities. Think about what you spent your time on that day, that week, that month. Then think about what you didn’t get to do. If there’s a disconnect, do something about it. Simple as that.”

True story.

How To Know If Your Business Partner Sucks

The story is as old as time.

You’ve always dreamed of starting a business. You and a friend decide to strike out on your own. You form a partnership and, boom, you’re on your way to making your dreams come true. The partnership starts out (like most do) crazy fun. During the early days there’s a heady excitement that makes long hours, no money, and little to show for all the work you’re putting in, a “We’re-gonna-look-back-on-this-one-day-and-laugh,” experience. The stress level is high, your partner’s and your patience is worn thin, but you both suck it up and keep plowing forward. Moodiness, elation, depression – it’s par for the course, right?

Fast forward a decade and all the start-up giddiness is gone. The frenetic day-to-day roller coaster craziness? It’s been replaced with steady, business-as-usual work days. And, your business partner’s mood swings, negative attitude, and manipulative survival-of-the-fittest mentality exhibited during the start-up days? They’re all still there.

HUH??

Your business is established now! Your partner’s still acting like he’s too stressed, too exhausted, too overworked? I thought times were good? You both enjoy a flexible, relaxed schedule and (finally) cushy paychecks are de rigueur. So, why is your partner still miserable? Why is he still acting like the sky is falling? Is something going on that you don’t know about? Concerned, you start digging into your company financials; who knows – maybe your partner is feeling the year-end pinch? That’s when you realize the impact your partner’s decade old eat-or-be-eaten mentality has had on the organization as a whole and now, not only are you wondering what kind of weirdo you’re shacked up with, you’re actually beginning to question the survivability of your partnership.

But wait – slow down here – everyone has a bad day, right? I mean, it’s not uncommon for entrepreneurs to have a series of bad days, right? Starting a company is tough! And, for Pete’s sake, we’ve all snapped at a colleague at one time or another, or sulked behind our monitor for a day (or two), ignoring our office mates, mumbling about how much we hate our fucking job. Is that a reason to suddenly want to part ways? In most cases, probably not, but according to studies, If the bad days your partner is having have turned into years? Then it may be time to determine if the negative behaviors that you and your staff have brushed off as, “You better stay away from him,” “He’s in a bad mood today,” Ugh. His team lost last night,” are actually negative behaviors at all, or if your partner’s bad days are merely his dysfunctional management style in disguise.

Dictionary.com defines dysfunction as not performing normally, having a malfunctioning part or element, and behaving or acting outside social norms, and defines management as the person or persons controlling and directing the affairs of a business. So, then, it would probably be safe to say that the definition of dysfunctional management could be the malfunctioning person or persons controlling and directing the affairs of a business while not performing normally and/or behaving or acting outside social norms. I’m pretty sure we’ve all reported to a dysfunctional manager at some point in our careers – the sales manager who always got a bit too tipsy at happy hour sales meetings and then spent hours spilling the beans to her subordinates about her affair with the company’s VP and how it ended badly – or, the department manager who blatantly favored the guys on his team over the women and would take them to strip clubs and golf outings for meetings while leaving female subordinates at the office with a casual, “We’ll download tomorrow,” as he left the office. Dysfunctional managers are everywhere but (surprisingly) some people wouldn’t recognize one if that dysfunctional manager was their business partner. Huh? I sit right next to the guy, you may be saying. Ever hear the expression, “Can’t see the forest through the trees?” It’s based on the ancient expression, “Can’t see the psycho partner through the door.” Now you know why.

So, to determine if you have a dysfunctional business partner, take a minute to read the bullet points I gathered from Med Yones’ amazing article, and then answer the questions I added to each of the bullet points. The comprehensive article, written for the International Institute of Management’s Executive Journal, outlines with laser accuracy the characteristics of a dysfunctional workplace (which, by default, highlights the characteristics of a dysfunctional manager).

Dictatorial Leadership: Management that does not allow disagreements out of insecurity or arrogance [How does your partner lead?]

No 360 Degrees Feedback: There is limited or no leadership performance feedback [Does your partner allow subordinates to give him or her feedback?]

Personal Agendas: Recruitment, selections and promotions are based on internal political agenda [Who is your partner promoting, and why?]

Political Compensation: [raises], bonuses and perks are not fairly linked to performance [What criteria is your partner using to determine raises?]

Unequal Workload Distribution: You’ll find some departments are underutilized while other departments are overloaded [Does your partner favor one department over another? Why?]

Fragmented Organization Efforts: Interdepartmental competition and turf wars between rival [departments] lead to the emergence of silos, which results in communication gaps. [Does your partner create or allow turf wars? Do you find departments unwilling to work with one another?]

Too Much Talk: Plans are heavy on talk but light on action. In a political corporate culture, image management becomes far more important than actions [Or, A.T.N.A. Does your partner talk out his or her ass but never delivers?]

Ineffective Meetings: Argumentative and heated cross-divisions meetings with discussion and language focusing on point scoring and buck-passing rather than sharing responsibility and collaborating to solve the problem [Observe your partner in meetings – body language, posture, eye contact, tone of voice. Observe if staff members object or disagree with the partner or do they yes him or her to death for fear of backlash?]

Lack of Collaboration: Every person for himself/herself. Low sense of unity or camaraderie on the team. The key criterion for decision-making is What is in it for me? [Does your partner encourage a W.I.F.M. culture? How has it negatively impacted your business?]

Low Productivity: Management wastes more time and energy on internal attack and defense strategies instead of executing the work, innovating and overcoming challenges. Critical projects fall behind on deadlines, budgets and performance targets (e.g. sales, market share, quality and other operational targets) [What controls do you have in place to ensure your partner’s dysfunctional management style isn’t, or hasn’t, negatively impacted your business? Would you know if they were?]

Constant Crisis Mode: Management team spends most of their time on fire fighting instead of proactive planning for next-generation products and services [Dysfunctional managers love to “put out fires.” In fact, you may even hear your partner using that expression all the time as in, “I’ve ben putting out fires all day.” Sound familiar?]

Morale Deterioration: Muted level of commitment and enthusiasm by other teams. Even successful results cannot be shared and celebrated due to animosity and internal negative competition [You may have noticed the decline in morale and could have, possibly, shared your concern with your partner whose reply may have been, “Fuck ‘em,” followed by laughter to put you at ease.]

Backstabbing: Backbiting among the [staff] becomes common and public [Perhaps your partner engages in the same behavior WITH the staff.]

Highly Stressful Workplace: There is a high rate of absenteeism and a high employee turnover rate [Or, even worse, your employees quit but don’t leave, their work a clear indicator of their mental “I-already-quit” status.]

Still not sure if your partner is dysfunctional? Consider the greater impact your dysfunctional business partner may be having on your business. In an article written for MIT Sloan Management Review, authors Cialdini, Petrova, and Goldstein, revealed some of the additional, not so obvious, side effects of dysfunctional management that contribute to “ruinous fiscal outcomes.” They included reputation degradation [people don’t want to buy from a company that sucks], lower job satisfaction [people don’t want to work for a company that sucks], and fewer candidates in the employment pool [because people don’t want to work for a company that sucks]. Yikes. Starting to see why determining whether or not the years long depression your business partner has been in is, in fact, just depression and not dysfunctional management is critically important to the overall health of your business and, possibly, the survivability of your business? Yones’ research revealed that employees in an environment where they feel disrespected, taken advantage of, or abused, will oftentimes resort to passive aggressive behaviors like intentional sabotage, excessive absenteeism, or purposely produced substandard results in their work. “But I give them pep talks all the time,” you may be saying. I hate to disappoint you (your partner probably does that to you enough) but your positive attitude can’t make up for your partner’s shitty attitude. Yones’ study also revealed that employees view positive company initiatives with skepticism [and, oftentimes, intentionally undermine them] because buy-in no longer exists for them. Add to that the studies that have revealed that in environments where dysfunctional management is the norm, employee theft and shrinkage are exceedingly high.

The long and short of it? Having a dysfunctional business partner can not only be an aggravating energy suck (hello), it can cost your company a lot of money and, quite possibly, annihilate the dream you started the partnership with. So, is there hope for people with a dysfunctional business partner? Can dysfunctional partners be fixed? Next time, we’ll explore partnerships what happens when a dysfunctional partner is confronted and why you shouldn’t expect a healthy, normal response from an unhealthy, abnormal person.

Complete our one question survey to see if you’re the only one with a sucky business partner.