Posts Tagged: Facebook

There’s no K in success.

Growing up can be both awesome and sucky. It’s awesome because you can do what you want, when you want; and it sucks because you have to pay your own bills and work pretty much every day. Ah, the double edged sword of young adulthood. There are ways, however, that growing up can be more awesome than sucky and that’s what this series is going to be about – how not to suck in your professional life.

Your professional life can’t suck if you don’t have a job. Want to know how to get the job you want? Here’s how – show up. Really! 90% of the young people who say that they want a job and that they’ll “stop by to fill out an application,” never show! Then the ones that do show, often show up smelling like a stale cigarette, dressed unprofessionally, with their cell phone pinging away in their pocket or purse. (*Side note: I’m as obsessed with my cell as the next person but there’s a time and a place, kids, and this is the “how to get the job” part. You might not like everything I have to say but trust me, if you want the job you’ll listen.)

Live by the Boy Scout motto: Always be prepared. If you want the job show up, show up early, and show up fresh. Do you hair, put on some makeup, wear something stylish but make sure it’s appropriate (if it’s something Kim Kardashian would wear, don’t wear it); we’re in the beauty industry so the expectation is that you’re going to be stylish, not whorish, so be mindful of skirt length and boobage if you’re a chick (not shorter than your fingertips when you hang your arms at your sides) and if you’re a dude, make sure your pants aren’t wrinkly, your hair looks polished and your scruff looks intentional.  Not sure what the difference is? Google it. Stat. Or, ask someone. People in the salon industry notice details.

Speaking of details, know what else people will notice? When you ask them for a pen to fill out the application you came to fill out. Make sure you bring a pen with you. But I’m bringing my resume, Heather, so I won’t have to fill out an application. You have a resume? Awesome! Bring the pen anyway. Human resources says that employers have to have an application on file. For those of you without a resume, no worries – we’ll go over resumes in my next post – but in the meantime, type up a quick bio about your achievements and activities as they relate to the job you’re applying for. Highlight clubs you belonged to, previous jobs you’ve had and the awesome things you did while you were there, your GPA, honors programs, volunteer work, community service – kidding – don’t share your community service experience unless asked. Make sure you include your contact information and make sure it includes the following:

  • An email address that you actually look at regularly – nothing sucks more than trying to email a person and the email they give you comes back undeliverable or the person doesn’t respond. “Oh, I never look at that email. I’ve had it since I was in like seventh grade.” The screen name xxbeiberbabyforlifexx@aol.com didn’t give it away at all. Create a simple gmail address with your firstname.lastname@gmail.com. And, make sure you check it. Almost as much as you check Instagram.
  • A cell phone number with your voice on the message – when a hiring manager is trying to call a candidate for a job and gets a voicemail with the generic, robotic voice, “You have reached six, one, zero…” they might be reluctant to leave a message. After all, what if isn’t the candidate? Update your voicemail with a professional message. You don’t have to sound like a stick in the mud but at least let the person calling know that it’s your phone.
  • Your Facebook page if you’ve created a job search, semi-professional page – there’s nothing worse than a Facebook page that is filled with garbage (you know the kind I’m talking about). If you’re information is public than make sure, while you’re job searching, that it’s cleaned up. If you want it to remain trashy, mark it private or make sure the friends or family members you have on your site that post tons of inappropriate stuff are made private/blocked. A semi-professional Facebook page allows you to post images of the work you’ve done as a student (or, stylist) and functions as a great marketing tool.

Now that you have the basics covered, print your bio on nice paper (not copy paper, yuck), get out there and start putting in applications. Next topics will include how to build a resume that doesn’t suck and how not to suck in an interview.

Here’s to not sucking at work!

Joblessness Among Young People – We’ve Created a Monster

I don’t even know where to begin when it comes to unemployment and young people without sounding like an old doucher (insert old man voice here: “I remember when I was a youngster and times were tough, we did whatever it took to make a dollar.”) but I just read a post by Herb Engert that put me over the edge. In it, he addresses the frightening statistics of joblessness among young people today. The entrepreneurs in the 30 and under group he researched suggested five key imperatives for action: expand funding alternatives, increase mentoring and broader support, change the culture to tolerate failure, target and speed up incentives, and reduce red tape and excessive taxation. Though compelling, these suggestions from this particular group make me want to blow my top, and here’s why.

I’ve been working with Gen Y and Millenials for close to a decade, and I have been stunned by the decline in personal responsibility, drive, and motivation each year has brought to each new population of young people I work with. I’ve witnessed a 23+ year old have a public tantrum because his instructor “didn’t respect” him (actually, I’ve lost count of how many students have publicly decried being “disrespected” by an instructor because the instructor didn’t let them off the hook). I’ve had to take countless telephone calls from parents of 20somethings and 30somethings complaining that their child isn’t learning anything and then, when confronted with the fact that their child has a 67% attendance rate, giving excuse after excuse as to why we should allow their (adult) child off the hook (“She’s having a really bad year,” “She just got her 2nd D.U.I. and she’s really depressed,” “He has insomnia and can’t be at school by 9:00. Can’t you make an exception?”) I’ve been saddened by the W.I.F.M. sense of entitlement that is so pervasive among this population, their cutthroat, back-stabbing, reality-TV-esque interactions. The “Even though you may be smarter, stronger, or better than me, I’m going to make sure you lose, or at least look bad, so that I look better; even though I’m not going to do anything to be better, smarter, or stronger. I just don’t want you to win because if you win, we’re not on the same level.” I guess I shouldn’t be shocked. After all, this is the generation where everyone won a trophy, whether they played by the rules or not. Maybe all this nonsense started there.

When I was growing up (again, insert old man voice here), if you played on a team there were winners and there were losers. If you won, you celebrated. If you lost, you licked your wounds for a minute but then you went out and practiced that much harder. No one wanted to suck or be a loser. Fast forward twenty years and at little league and t-ball fields across the nation, kids learned that it didn’t matter if they won or lost, they would still win a trophy anyway. I’m pretty sure that’s when the coaches stopped being allowed to teach kids to win because parents didn’t like it when their kid cried because they sucked – I mean, lost. So, coaches stopped coaching (or, bullying, as some psychotic parents suggested) and started telling the kids that “everyone is a winner,” which we all know is horse shit and the parents all patted their kids’ heads and nodded their own heads in agreement. Or, maybe this phenomenon occurred when parents, guilty because they both had to work long hours at the office to maintain their American Dream – Toll Brothers McMansions, mid-size luxury sedans and SUVs, golf, Abercrombie & Fitch, riding lessons, Uggs, and The Northface for the kids – decided to let their kids off the hook for everything. “I don’t feel like cleaning my room,” “I don’t want to go to practice,” “Amy has the new Uggs. I can’t believe you won’t get them for me,” “What do you mean we can’t go to Great Wolf Lodge for a week? You suck!” Exhausted and over-worked, parents started picking their battles, discipline, dedication, drive, and ass-kicking competitiveness obvious losers, lifeless on enemy soil. “I’m sorry, sweetheart. We’ll make it work,” they replied. “I was going to get you those Uggs for Christmas, honey,” they quickly recovered. “I know your team lost today but you will always be a winner,” they lied. And their kids, smug with a win, nodded in agreement, their Facebook likes, Twitter and Instagram followers, an obvious confirmation of their awesomeness (right?). The fascinating thing about this? These same parents are (gasp) shocked that their adult kids are a.) still living at home or, b.) moving back home after unsuccessful jaunts in the real world due to their unrealistic expectations of how the real world should operate (“What do you mean I’m not getting promoted to vice president of the company after being here for six months?” “They treated me like shit. Like who the fuck are they to ask me to make copies for them?” “I could run that shit a thousand times better than they do.”).

On the flip side, there are some things I admire about this generation (shocking, right?). I love the fact that they are more open to creating their own careers and that they have no fear when it comes to doing just that. I admire their confidence when it comes to self-promotion.  In fact, I don’t think I’ve ever seen so many people tout their awesomeness, whether true or not, and the fact that they can build a business off of the spin they generate about themselves is amazing. My generation had to have proof in their pudding before they spouted off about how excellent they were but, as a result, have built long-term success is their careers and the businesses they developed.  For example, alongside my husband, I helped grow our business to several million dollars a year in business from the ground up. We had no choice of funding alternatives – we went to a family friend who loaned us money to use as collateral to get more money from the bank. We had no mentors or support – the company we franchised with was brand new to the franchising game so, we in essence, grew up along with them. We would NEVER expect culture to change to accept our failure – failure wasn’t an option, period. We had no government incentives – we had achievement and success and pride as incentives. And, taxation? It is what it is and we made sure our profit margin fit within our tax structure. So, with that said, the five key initiatives I would suggest to young entrepreneurs are this:

1. Stop whining about what you need and wondering who is going to hand it to you. We don’t need to expand funding alternatives so that you can start your business. Like most people that have built successful businesses before you, get up off your ass and go make it happen.

2. Stop expecting other people to create what you need. It’s hilarious to me that with allllllll the thousands of “friends and followers” you guys all have via social media, you’re crying that you need us to create business networking groups for you guys to more readily share information. Instead of telling your thousands of friends and followers what you drank last night at happy hour, or what you’re eating for lunch today, why don’t you ask them if they can recommend a mentor? Or, if you want to build a support network for your entrepreneurial aspirations, why don’t you use your social media skills to build one? Or, should we create an association to do that for you, too? I just read something in a John Maxwell book that said something like, “If you want a glass of milk, you don’t go out and sit in a field expecting the cow to walk up to you and put its nipples in your hands.” Sage advice, obviously paraphrased, but sage advice, nonetheless.

3. STOP ACCEPTING FAILURE AS AN OPTION AND STOP EXPECTING US TO ACCEPT YOUR FAILURE AS AN OPTION FOR YOUR FAILURE. It is nauseating to go back and reread the three bullet points: government needs to promote entrepreneurs as crucial job creators (no they don’t if you do what you say you’re going to do), society needs to be more tolerant of failure and recognize entrepreneurs as innovators (“Even if you lost today, you’ll always be a winner to me, sweetheart.” Is that what you need? Then you’re not cut out to be an entrepreneur.), schools and universities must help students make the right career choices (oh, that’s right, we need to parent you because your parents were so busy telling you how awesome you are and how you’ll be successful at anything as long as you believe you’re successful, that they forgot to tell you that if you want to be successful you have to work your fucking ass off.)

4. Stop looking to the government to create solutions to your inability to make shit happen. Sure, it would be great if there was a program that could help everyone become an entrepreneur but if you look at programs the government creates to help everyone, there are rarely any self-made success stories. Quite the opposite.

5. Taxation is what it is. If you think the government is going to lower taxes, or make special concessions because you want to start a business and it needs to be easier, then you’re not cut out to be an entrepreneur. Big businesses that have received special tax loopholes became so successful WITHOUT those loopholes that they can now hire people to go to Washington and create new loopholes for them. Soooooo, in other words, go get super successful and then you, too, can get special tax treatment.

In closing, I’m sure I’m going to receive tons of flack for this post (“You don’t know what it’s like to be young,” “You’re negative,” “You suck,” “You’re a dream killer,” “You’re already successful. Fuck you,” “You don’t understand what these kids are going through,” “Blah, blah, blah”) but I’m reminded of a quote when I think of this, as I, like Herb, do often. It’s from my husband’s grandfather who used to say: “Shit in one hand and wish in the other. See which one fills up faster.” Herb was right when he said that this is a generation that can be great, but it has to start with young folks not wishing but taking action; however, shitting in their hand isn’t necessarily an action I would suggest.

Ten Reasons Why No One Wants To Work At Your Salon

“I don’t get it. I’ve advertised and interviewed but I’m not getting any bites. What is going on with this generation of stylists? They’re so, I don’t know…different.”
Millenials. That’s what this generation of stylists is called and, yes, Millenials are different. There are lots of reasons why they’re different (that’s an entirely different conversation – one I’ll have to cover in another post) but today I want to focus on what salon owners can do to grow their stylist pipeline and develop successful recruiting strategies.
Salon owners have recognized that the employment pool has changed dramatically, yet when it comes to recruiting, interviewing, and employing this group, salon owners are using the same (frankly, outdated) methods. This ignorance is in no way intentional, it’s simply a lack of knowledge of what, and who, they’re dealing with. We, too, have witnessed a dramatic shift in the students we are training to become stylists, the most noticeable shift has been in the attitudes of our student population when it comes to their careers. Things that may not have mattered to recent generations of graduates – like a salon’s web presence or social media presence – are critically important to groups we’ve graduated the past few years. And, unlike past graduates who knew specifically what they were looking for when it came to choosing a salon in which to work, when asked what matters most to them, Millenials are often vague or offer answers that leave me scratching my head. So, if you’re doing everything the way you used to (the way that actually used to get you stylists) but you’re wondering why you’re not able to hire new talent, here are ten things Millenial students and stylists have shared with me that impact their decision making when it comes to choosing a salon.
  • The Millenial student or stylist’s specific career goals: “I want to work in a high-end salon,” “I want to work in a super busy salon,” “I want to work in a trendy salon,” “I want to work in a boutique style, more intimate salon,” “I want to open my own salon,” “I want to move to New York/California/Miami.” Millenial stylists are the stars of their show. Visual by nature and raised on a steady diet of reality television, they’ve already visualized what they are going to be doing, where they’re going to be doing it, how a salon fits into it, and how fabulous they are going to look on Instagram doing it. No matter how unrealistic or pie-in-the-sky you may think their career goals are, you better fake like you think it’s brilliant. If you don’t, no worries – they’ll leave your salon for the salon down the street, then the salon further down the street, until they find someone that will support what they want to do.
  • Their geographical location: A lot of our Millenial students and graduates do not live locally and a significant number of them are still living at home. So, when looking for a salon to work in a.) the price of putting gas in their car impacts whether or not they will choose a so-so salon far from home or a so-so salon closer to home because less money means less lifestyle money, b.) they can pick and choose where they want to work because they don’t have the pressure of rent money needing to be made and, c.) generally salons closer to home are favored so there isn’t a long drive at the end of their day.
  • The salon’s reputation: Among current students, graduates, salon industry professionals they know (their aunt, uncle, cousin, friend “that’s a stylist”), what they’ve heard, know, or assume, about the salon is their truth. As is your salon’s online presence.
  • Who else works there: Whether or not other current students or graduates already work at a specific salon a Millenial stylist is interested in greatly influences whether or not they want to work there. “If so and so works there it must be cool,” applies as easily as, “If so and so doesn’t work there then it must suck.”
  • The salon’s online presence: Millenials are the most tech savvy generation this world has ever seen. Raised with computers, email addresses starting in grade school, and smart phones glued to their faces unless they’re asleep, this generation of stylists EXPECTS your salon to have a website (and a Facebook page, Instagram, Pinterest, Twitter, Tumblr, Google+, Vine, and LinkedIn at a minimum) and if you don’t (or, worse, if you have it and it sucks) it can be a kiss of death.
  • The salon’s physical location: Is it convenient for them to get to? Does it “look” cool/fun/trendy/hip? I’m not saying they’re lazy but the path of least resistance is a favorite.
  • The salon’s actual appearance: Is it modern/cool/hip or is it dated or “old”? Will their pictures look good in their social media feed? Will their friends/family/frenemies be impressed?
  • The salon’s relationship with the school: Does the salon team or owner come in for visits or to teach classes? Does the salon invite the students to participate in events with their salon where the students can assist or observe the stylists in action?
  • The salon’s team: Are they “cool” – which, in and of itself, obviously, has a million different definitions and is, of course, in the eye of the beholder – nice, friendly, successful, current, on-trend, etc.? Or, are they old school, dated, etc.?
  • The W.I.F.M.: This is probably one of THE most important factors a Millenial student, stylist, or graduate, considers when looking at salons – “What’s in it for me? What are you going to teach me? What are you going to pay me? Why should I work at your salon instead Salon B. down the street? Will I get my own chair? When will I get my own chair? When can I go on the floor? How long am I going to have to assist? Do I get tipped out? How much continuing education will I get? Do you offer benefits? Are you going to advertise for me? How am I going to get clients? How many breaks will I get? Can I make my own schedule? I’m going on a cruise with my boyfriend and his parents in November, so I’ll need two weeks off, is that cool?”
Hiring Millenial students and stylists can be done – we have salons in our area where every employee is a graduate of our school. Use the information our Millenial students have shared with us to take an unbiased look at your salon through their eyes. Get an idea of what you’re salon is doing right and then, if there are areas where you’d like to make improvements, make adjustments. Even though our audience as a school doesn’t change, their tastes, ideas, wants, needs, and how they like to receive information changes all the time.